Shop Policies

Your Account

You have the option to create an account here at Red Rubber Designs. Creating an account gives you access to several things including Wish Lists, order history and more.

You can use Express Checkout if you don't wish to create an account with us.

Your Shopping Cart

When you add items to your shopping cart, they remain in your cart for up to 30 days. After 30 days, anything in your cart is deleted. Keep in mind that saving items in your cart does NOT save the product for you. It's possible that others may purchase those items and could deplete the existing inventory. If this happens, you'll see a warning the next time you visit your cart that the item is out of stock.

You will never have an item in your order placed on back order. If you see it in the store, we have it and it's available for immediate shipment. This includes our rubber stamps! If there are limited quantities on an item, you are notified in your shopping cart that the quantity you are requesting is not available. Shop in confidence that the product you want is available for immediate shipment!

You should receive an email receipt when you place your order. Once your order ships, you'll receive another email with shipping information. If you do not receive an email receipt within 24 hours after you placed your order, or if you have a problem or question regarding your order, please submit a support ticket on our Contact Us page with details regarding your issue. Be sure to include a correct email address!

Payment Options

Red Rubber Designs accepts Visa, Mastercard and Discover credit cards. Your credit card and payment information are secure - we do not store this information anywhere at Red Rubber Designs. Our shopping cart system is PCI Compliant: Your credit card information is never stored and its transmission to the payment gateway is securely encrypted.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

To keep your payment information secure, we only accept these credit cards through the online shopping cart system.

Sales Tax

Sales tax is determined by the "ship to" address. Residents of Alabama outside of Madison County pay 4%. Residents of Madison County, Alabama (outside Huntsville city limits) pay 5.5%. Residents of Madison County, Alabama (inside Huntsville city limits) pay 4.5%. You are responsible for any additional municipal sales and/or use taxes for your area.

Returns

I want you to be happy with your purchase! I personally inspect every stamp and every order before it leaves the Red Rubber Designs shop to ensure that you receive the best quality product possible. However, if you find a problem with your order, please Contact Us within 10 days of receipt with details of the issue you're experiencing. Be sure to include a correct email address!

All items returned must be received by Red Rubber Designs within 30 days from delivery date in its original packaging. Please include the original packing slip. Please do not return any items without first emailing us, as stated above - this ensures that proper credit is given to you. Return shipping costs are the responsibility of the buyer.

If the item returned is defective, we'll gladly exchange it, give you store credit or refund the price you paid. For exchanges, we reserve the right to substitute an item of equal value if we no longer carry the returned item.

For non-defective items, we will give you store credit for the amount of the price you paid, less any shipping costs associated with the original order (whether paid by you or Red Rubber Designs). Non-defective items must be returned unopened and unused in its original packaging.

In the case of non-defective items: If your original order qualified for free shipping but your revised order total (minus the returns) is below $50, we reserve the right to issue store credit for your returned items LESS the actual shipping charges we paid for on your original order.

Note: Red Rubber Designs is not responsible for lost, stolen or damaged items and/or packages once they leave our facility; please contact your local carrier.

See our Angel Policy here.

See our Shipping Information here.